Kia ora/Hello,

We are currently in Alert level 2 and everyone is advised to "play it safe". If we stick to the advice of safe distancing, regular hand washing, sanitising, not touching our faces and cleaning regularly touched surfaces/objects, then we can look forward to level 1! We want to reassure our stakeholders and community that our commitment to service continuity maintains our priority. We continue to keep our kaimahi/employees safe and healthy during this time while playing our role to unite against COVID-19. 

We are working together as a team to uphold Kaitiakitanga throughout our response efforts through our active practice of responsibility and care, ensuring the welfare, health and security for all. This includes following the advice of the New Zealand Government recommendations for minimising the spread of COVID-19.

The ways we are uniting against COVID-19 and stay safe include:

• Educating our Kaimahi/employees, whanau, and whaiora about new COVID-19 safety standards.
• Continuing to educate our Kaimahi/employees, whanau, and whaiora on correct hygiene etiquette.
• Front-line kaimahi/employees have access to PPE to use as deemed necessary and appropriate.
• Increased cleaning and sanitisation of our office, whare and vehicles.
• Kaimahi educated about responding promptly to any potential, suspected or confirmed cases.
• Ensuring any team members displaying flu, cold or COVID like symptoms to stay home.
• Using effective and efficient Contact tracing methods for community supports, visitors/manuwhiri, and contractors. 

Our office is open Monday 25th May between 8:30 am - 5 pm. We have new system and process in place when you visit our office, so we ask our valued visitors/manuwhiri and contractors to follow these safety protocols. Our on-call service will continue to operate for our whanau whaiora outside normal business hours as usual.

We acknowledge that during this time it may be overwhelming returning back to work, school or the simple fact of being around more people/traffic. We encourage you to free call or text 1737 at any time to confidentially speak to a trained counselor. 

We appreciate your patience and your support as a valued stakeholder.

Ngā mihi